By Nick O'Brien,Mary Seneviratne

ISBN-10: 1137584459

ISBN-13: 9781137584458

This booklet charts the evolution of the criminal companies Ombudsman for England and Wales. validated in 1990, it had a statutory remit that explicitly famous its twin accountability for buyer dispute answer and democratic responsibility. It was once changed in 2010 through a really diversified kind of ombudsman establishment. The publication describes how the Ombudsman reconciled its diverse roles and the way some distance it succeeded in altering the mentality of the felony occupation. The authors relate the Ombudsman’s successes and screw ups to present debates dealing with the ombudsman and regulatory neighborhood, and spotlight the continued strength of the ombudsman establishment. The ombudsman establishment emerges as a ‘third approach’ among the courts and diverse kinds of substitute dispute solution, and as an artistic and democratic technique of responding to public complaint.                                                                                                                   

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Ombudsmen at the Crossroads: The Legal Services Ombudsman, Dispute Resolution and Democratic Accountability by Nick O'Brien,Mary Seneviratne


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